Hello is a brand operated by Hello Gaming Ltd (the Operator). The Operator is licensed and regulated by the competent gambling authority in the jurisdiction of operation. License details are available on request. This document constitutes the binding Terms and Conditions for use of the Hello Website and Services (the Services). By accessing or using the Services you agree to these Terms. If you do not agree, you must not use the Services.
Participants must meet the legal age in their jurisdiction and must be legally permitted to participate in online gambling. Access may be restricted in jurisdictions where online gambling is prohibited or restricted. Hello may require identity and age verification and may suspend or terminate accounts that fail verification or breach eligibility requirements.
Registration is personal and nontransferable. You must provide accurate information and keep login credentials confidential. You are responsible for all activity under your account. Hello may suspend or close an account for suspected fraud, misrepresentation, or breach of these Terms.
All transactions are conducted in accordance with applicable law. Hello does not offer credit and deposits must be funded from a valid source. You may only participate when sufficient funds are available in your account.
Promotions are subject to terms published in the Promotions section. Bonus funds are not withdrawable until wagering requirements are met and other conditions are satisfied. The maximum bet allowed while a casino bonus is active is €5 per spin or 15% of the total bonus amount, whichever is lower. Expiry dates and eligible games are defined in each promotion. Hello may void transactions or seize bonus funds if wagering requirements are not met or if prohibited activity is detected.
Game availability may vary by jurisdiction and by provider licensing. Hello does not guarantee payout percentages or results. Players are responsible for understanding the rules and paytables of individual games and for verifying any disclosed payout percentages.
Hello promotes responsible gaming. Players may set timeouts or self-exclusion periods and may request limits on deposits or losses. Self-exclusion and limit changes take effect in accordance with Hello policies and may include waiting periods. If you require help, contact Hello support and seek professional guidance where appropriate.
Hello processes personal data in compliance with applicable data protection laws. We collect information to provide Services, prevent fraud and for regulatory compliance. Personal data may be shared with service providers for performance of services and for AML and anti-fraud purposes. You have rights to access, rectify and erase data where available by law. Cookies and similar technologies may be used to improve the service with appropriate consent or legitimate interest.
All content on the Hello Website is owned by Hello or its licensors. You are granted a limited, non-transferable license to use the Website for personal, non-commercial purposes in accordance with these Terms. You may not reproduce, modify, distribute, or create derivative works without Hello's prior written consent.
To the maximum extent permitted by law, Hello and its officers, employees, affiliates and service providers shall not be liable for indirect, incidental, special, or consequential damages, or for loss of profits, data or goodwill arising from your use of the Services. Hello's total liability in any event shall not exceed the amount of funds held in your Hello account at the time of the event giving rise to liability, except as prohibited by law.
These Terms are governed by the laws of the jurisdiction in which Hello operates. Any disputes will be resolved by the competent courts in that jurisdiction, subject to mandatory consumer protection rights where applicable. The parties may choose to pursue disputes by alternative dispute resolution where permitted by law and agreed by both parties.
Hello shall not be liable for failure to perform where such failure results from events beyond its reasonable control, including acts of God, war, law enforcement actions, regulatory changes, outages of third-party systems or network disruptions.
Notices to you will be sent to the email address associated with your Hello account or posted on the Website. You may communicate with Hello using the contact channels published in the Help section. Communications are deemed received under applicable law according to the time of dispatch.
Hello may amend these Terms from time to time. Updated Terms become effective upon posting on the Website or upon notice. It is your responsibility to review the Terms periodically. Continued use after changes constitutes acceptance of the updated Terms.
Hello may suspend or terminate your account for breach of these Terms, suspected fraudulent activity, or violation of law. Upon termination, Hello will process a final settlement of eligible balances and pending transactions in accordance with these Terms and regulatory requirements. Hello may withhold or confiscate funds if required by law or if fraud is suspected or proven.