This Fair Play Policy governs the operation of Hello and the conduct of participants on the platform. It establishes the standards of fairness, integrity and respect that Hello applies to all games, promotions, payments, and customer interactions.
This Policy applies to all players, employees, contractors, and service providers engaged with Hello. It covers games, promotions, wagering, account management, payments, security, privacy, and dispute handling.
Games are operated with certified random number generation and outcomes are determined by audited processes. Hello conducts periodic independent testing of random number generation and payout calculations. Winnings must reflect the stated odds and terms of each game or promotion.
Promotions, bonuses and offers are governed by their published Terms and Conditions. Each offer discloses eligibility, wagering requirements, time limits, and maximum winnings. Hello reserves the right to modify, suspend, or withdraw promotions with notice and to apply anti fraud controls to prevent abuse.
Hello processes personal data in accordance with its Privacy Policy and applicable data protection laws. Data is collected for the purposes of providing services, is protected with industry standard encryption, and retained only as long as required by law and policy. Cookies and monitoring technologies may be used to protect the platform and detect fraud. Players have rights to data access, correction, and deletion as provided by applicable law.
All payment methods are subject to verification procedures to prevent fraud and comply with AML and KYC obligations. Deposits are processed promptly; withdrawals are completed within the timelines stated in the Terms and Conditions, subject to verification checks. Any chargebacks, reversals or payment disputes are handled in accordance with the policy of the payment provider and applicable law.
Players who dispute a decision or outcome should submit a written complaint through the on site support portal. Hello will acknowledge receipt within five business days and will provide a substantive response within fifteen business days. If the matter remains unresolved, the player may escalate to the compliance team or pursue remedies permitted by applicable law.
Hello is licensed and regulated by the appropriate gaming authority in the jurisdiction where it operates and adheres to anti money laundering, counter financing of terrorism and consumer protection obligations. Hello maintains ongoing reporting and audit requirements as part of its license obligations.
Hello may update this Fair Play Policy from time to time. Material changes will be communicated on the platform with an effective date. Continued use after the effective date constitutes acceptance of the revised terms.
For questions or concerns about fair play, players should contact Hello through the on site compliance and support channels. If a dispute cannot be resolved through established channels, players may seek remedies available under applicable law.